The Big Book of Customer Service Training Games

About this book

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Details

Format

Paperback

ISBN-13

9780070779747

Publisher

McGraw-Hill Companies

Published

September 22, 1998

Pages

224

Weight

14.1 oz

Subject

Business & Economics